Interaction design failure

March 7th, 2012  |  Tags:

I recently registered for an athletic event using a ubiquitous online-registration service that will remain nameless. Sadly, the process was embarrassing even by the low standards of the domain. First, it required me to enter my birthdate twice on consecutive forms. This is pretty ridiculous by itself, but the second form also asked me for my age on race day and for my assertion that I was older than 13, both of which could have been trivially calculated from my birthdate.

I often get annoyed when I have to enter even the tiniest amount of redundant information on barely-usable web sites (e.g. city, state, and ZIP code even though the first two are entailed by the last) but perhaps I’ve set the bar too high.